Last Updated: 27/05/2025
Life After Arrival ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our content.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, and profile information when you create an account
- Communication Data: Information you provide when contacting us via email, contact forms, or social media
- Course/Service Information: Details about courses purchased, coaching sessions, and your participation in our programmes
- Financial Information: Billing address and payment method information (payment processing is handled securely by third-party processors)
- Survey and Feedback Data: Responses to surveys, testimonials, and feedback forms
Information Automatically Collected
When you visit our website, we may automatically collect:
- Technical Information: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on pages, click-through rates, referring websites
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
Information from Third Parties
We may receive information about you from:
- Social Media Platforms: When you interact with our social media content or sign up using social media accounts
- Payment Processors: Transaction information for purchases made
- Analytics Providers: Aggregated usage statistics and website performance data
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Providing financial education content, courses, and coaching services
- Processing payments and managing your account
- Communicating about your purchases and services
- Delivering customer support and responding to inquiries
Marketing and Communications
- Sending newsletters, educational content, and promotional materials (with your consent)
- Personalising content and recommendations based on your interests
- Informing you about new courses, services, and updates
Business Operations
- Improving our website, content, and services
- Conducting analytics to understand user behaviour and preferences
- Ensuring website security and preventing fraud
- Complying with legal obligations and protecting our rights
Research and Development
- Developing new courses and educational materials
- Understanding the needs of UK immigrants and professionals regarding financial education
- Improving our teaching methods and frameworks
Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on:
- Consent: For marketing communications and optional services
- Contract Performance: To deliver services you've purchased
- Legitimate Interests: For business operations, analytics, and improving our services
- Legal Obligation: To comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in:
- Payment processing (Stripe, PayPal)
- Email marketing (ConvertKit)
- Website hosting and analytics (Google Analytics)
- Customer support tools
- Course delivery platforms
These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Retention
We retain your personal information for as long as necessary to:
- Provide you with services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
Specific retention periods:
- Account Information: Until account deletion or 3 years after last activity
- Course Materials Access: Duration of course access plus 1 year
- Marketing Communications: Until you unsubscribe or 2 years of inactivity
- Financial Records: 7 years as required by UK tax and accounting regulations
Your Rights (UK GDPR)
As a UK resident, you have the following rights regarding your personal data:
Access and Portability
- Request a copy of the personal data we hold about you
- Receive your data in a portable format
Correction and Completion
- Request correction of inaccurate or incomplete information
- Update your account information at any time
Deletion
- Request deletion of your personal data (subject to certain exceptions)
- Delete your account through your account settings
Processing Restrictions
- Object to or restrict certain types of processing
- Opt-out of marketing communications at any time
Withdraw Consent
- Withdraw consent for data processing where consent is the legal basis
- Unsubscribe from marketing emails using the links provided
To exercise these rights, contact us at [privacy@lifeafterarrival.co.uk] or use the contact information below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and login status
- Analyse website traffic and user behaviour
- Personalise content and advertisements
- Ensure website security
Cookie Categories
- Strictly Necessary: Essential for website functionality
- Analytics: Help us understand how visitors use our site
- Marketing: Used to deliver relevant advertisements
- Functional: Remember your preferences and settings
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- Encryption: Data transmission is protected using SSL/TLS encryption
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Security Reviews: Ongoing assessment of security measures
- Secure Hosting: Use of reputable hosting providers with robust security protocols
- Staff Training: Regular privacy and security training for team members
International Data Transfers
While we primarily operate within the UK, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Binding corporate rules where applicable
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
Continued use of our services after changes constitute acceptance of the updated Privacy Policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Life After ArrivalEmail: info@lifeafterarrival.co.uk Website: www.lifeafterarrival.co.uk
Complaints
If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.